Return Policy
We want you to love your Monkey Proof dishware. If something isn't right, you can return it within 30 days of delivery for a refund.
What can be returned
- Items must be unused and in their original packaging. Because our products are used for feeding, we can't accept items that have been used or washed, unless they arrived damaged or defective.
- Returns must be started within 30 days of the delivery date.
- Sale items follow the same policy.
How to start a return
- Email support@monkeyproof.com with your order number and the items you'd like to return.
- We'll reply within 1–2 business days with return instructions and the return address.
- Please don't send items back without contacting us first. Returns sent without approval may not be accepted.
Return shipping
The customer pays return shipping. Original shipping charges are not refunded.
If your order arrived damaged, defective or incorrect, we cover it. Email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or a prepaid return label, at no cost to you.
Refunds
Once your return arrives and we've inspected it, we'll refund the item price to your original payment method. Refunds are processed within 5 business days of receiving your return. Your bank or card issuer may take a few more days to show the credit.
We don't offer direct exchanges. To get a different color or product, return the original item for a refund and place a new order.
Pre-orders
You can cancel a pre-order for a full refund any time before it ships. Once it ships, this return policy applies.
Purchases from Amazon or other retailers
This policy covers orders placed on monkeyproof.com. If you bought Monkey Proof products on Amazon or from another retailer, please return them through that retailer under its return policy.
After 30 days
Every Monkey Proof product is covered by our Lifetime Warranty against defects in materials and workmanship.
Questions?
Email support@monkeyproof.com and we'll be happy to help.
